1. Introduction
These Terms of Service govern access to and use of the Minimalmug website and the purchase of products made available through the website. By placing an order through this website, customers confirm that they have read, understood, and accepted these Terms of Service in their entirety.

2. Products and Website Information
Minimalmug offers premium ceramic mugs and related drinkware products through its official website. Product images displayed on the homepage and product pages consist entirely of original visual materials or materials utilized under authorised usage rights.

Product descriptions, dimensions, and images are provided to represent our items as accurately as possible. Due to the nature of standard ceramic production processes, professional lighting conditions, and individual monitor display settings, minor natural variations in colour, appearance, or finish may occur.

3. Orders
All orders are subject to technical review and acceptance following successful submission through the website. Customers bear sole responsibility for ensuring that all information provided during checkout—including delivery destinations, postal codes, and contact information—is completely accurate and complete.

If an order cannot be accepted due to statutory legal restrictions, operational constraints, or administrative reasons, the customer will be notified promptly via the contact information provided during the checkout process.

4. Order Processing
Orders are processed efficiently within 1 to 3 business days, excluding weekends and public holidays. Processing windows may be extended during periods of exceptionally high seasonal order volumes or where supplementary security verification is reasonably required to prevent fraudulent transactions.

5. Delivery and Logistics
Minimalmug collaborates with premier international courier networks, utilising expedited services provided by DHL, FedEx, and UPS where appropriate for the destination and operational efficiency.

Following dispatch, the estimated delivery time to European destinations is 5 to 8 business days. However, final delivery windows may vary depending on the destination country’s specific customs clearance procedures and local delivery conditions.

Customers will automatically receive real-time tracking notifications via the email address provided at checkout upon the occurrence of major logistics events, including dispatch, arrival at regional transit facilities, and out-for-delivery updates.

Where a shipment significantly exceeds the standard delivery timeframe, Minimalmug will immediately initiate an official investigation with the relevant carrier. Upon completion of the carrier investigation, a definitive resolution will be provided to the customer, which includes either a complimentary replacement order or a full refund, depending on the case findings.

6. Risk and Ownership
For customers located within the European Economic Area (EEA) and the United Kingdom, the risk of loss of or damage to goods transfers to the consumer only when the goods are physically received by the customer, or by a designated third party identified by the customer to take possession of the goods. Nothing within these Terms of Service limits, restricts, or excludes statutory consumer rights that cannot be contracted out of under applicable local consumer protection legislation.

7. Right of Withdrawal (European Markets)
Customers located within jurisdictions where statutory cooling-off rights apply possess the legal right to withdraw from their purchase within 14 days from the date on which the physical goods are received, without providing a reason.

To exercise this right of withdrawal, customers must formally notify Minimalmug via email prior to the expiration of the 14-day period. Returned products must be dispatched back to our designated facility without undue delay following the notification of withdrawal and in strict accordance with the return instructions provided by our customer support team. The right of withdrawal does not affect any separate statutory rights available in relation to non-conforming or faulty goods.

8. Damaged or Defective Products
If a customer receives a product that has been damaged in transit or contains a clear manufacturing defect upon delivery, the customer must contact our support team via email immediately, providing photographic evidence showing the condition of the affected product and its outer packaging.

Following a swift verification of the submitted evidence, a full remedy will be provided, including a complimentary replacement item or a full refund. For products strictly confirmed as damaged upon arrival or materially defective, the physical return of the broken item is not required where the provided photographic evidence is deemed sufficient for assessment.

9. Returns and Refunds
All refunds approved under these Terms of Service will be issued directly back to the original payment method utilized for the initial purchase, unless otherwise mandated by law. The exact timeframe for the funds to become available on your statement depends entirely on the processing clearing cycles of your financial institution or card issuer.

10. Website Use and Security
Users of this website are strictly prohibited from:

Using the website in violation of any applicable statutory laws or regulations;

Attempting or executing unauthorised access to our backend systems, servers, or user databases;

Engaging in any activity that interferes with, disrupts, or degrades the operational performance of the website;

Submitting unlawful, fraudulent, misleading, or abusive content through website contact forms or communication channels.

Minimalmug reserves the right to immediately restrict or revoke access to the website where such malicious conduct is identified, to the full extent permitted by law.

11. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of New Zealand. This governing law clause does not limit, restrict, or exclude any mandatory consumer protections or statutory rights available to customers under the laws of their country of residence which cannot legally be excluded by contract.

12. Amendments
These Terms of Service may be revised periodically to accurately reflect legal, regulatory, or operational updates. Revised versions become effective immediately upon their official publication on the website.

13. Contact Information
For questions regarding these Terms of Service, please contact us directly:

Brand Name: Minimalmug

Company Legal Entity: GIDON BING CERAMICS LIMITED

Official Website: www.minimalmug.com

Customer Support Email: ceramic@minimalmug.com

Contact Telephone: +64 9 360 1502

Registered Office Address: Level 1, 1 Jervois Road, Ponsonby, Auckland 1011, New Zealand

Warehouse & Fulfilment Address: Level 1, 1 Jervois Road, Ponsonby, Auckland 1011, New Zealand