1. Introduction
This Privacy Policy explains how Minimalmug collects, uses, stores, and manages personal information obtained through the website and related customer interactions.

Minimalmug acts as the data controller for personal information collected through the website and determines the purposes and means of processing such information in accordance with applicable privacy legislation.

This Privacy Policy has been prepared with strict regard to applicable requirements under New Zealand privacy legislation and the privacy laws applicable within the European Economic Area (EEA) and the United Kingdom, adhering closely to the core principles of lawful, fair, and transparent processing.

2. Information We Collect
Minimalmug may collect the following categories of information:

Name;

Billing information;

Delivery information;

Email address;

Telephone number;

Order information;

Communication records relating to customer enquiries;

Information submitted through website forms;

Cookie and device information where applicable consent has been explicitly provided.

Only information reasonably necessary for the secure operation of the website and the successful fulfilment of customer requests is collected.

3. How Personal Information Is Used
Personal information may be processed strictly for the following operational purposes:

Processing, validating, and administering customer orders;

Providing customer assistance and responding to service enquiries;

Managing payments, invoices, and transaction records;

Maintaining necessary internal business and financial records;

Meeting legal, statutory, and regulatory obligations;

Detecting, preventing, and mitigating unauthorised or improper use of the website;

Managing website functionality and storing customer preferences.

Personal information will not be utilized for purposes incompatible with those described in this Privacy Policy unless explicitly permitted or required by applicable law.

4. Secure Payment Processing
Payments made through the website are securely processed by Stripe.

When a customer submits payment information during the checkout process, all relevant payment data is encrypted, collected, and processed directly by Stripe in accordance with Stripe’s own privacy practices and global legal obligations applicable to financial merchant services.

Minimalmug does not process, receive, or store raw payment card data or complete payment card details within our own systems. Further comprehensive information regarding Stripe’s handling of personal information may be reviewed within Stripe’s official privacy documentation.

5. Sharing of Information
Personal information may be shared, only where reasonably necessary, with the following entities:

Certified payment processing providers;

Trusted service providers supporting core website operations and logistics;

Professional advisers where strictly required for legal, accounting, or regulatory purposes;

Public authorities, law enforcement, or regulators where disclosure is mandated by law.

Information is disclosed to these third parties only to the minimum extent reasonably necessary to fulfil the specific relevant purpose.

6. International Data Processing
As our customers are located internationally, personal information may be processed in countries outside the customer’s country of residence where necessary for order administration, logistics, and website operations. Where cross-border international processing occurs, it is carried out in strict accordance with applicable legal requirements and safeguards governing international transfers of personal information.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfil the purposes for which it was originally collected, and to satisfy applicable legal, accounting, and tax regulatory obligations.

The typical retention periods are structured as follows:

Where retention periods expire, the corresponding information will be securely deleted, anonymised, or archived in accordance with applicable statutory laws.

8. Individual Privacy Rights

Where applicable under relevant regional privacy legislation (including the GDPR and UK GDPR), individuals possess specific legal rights to:

• Request access to their stored personal information;

• Request immediate correction of inaccurate or incomplete information;

• Request restriction of processing under certain legal circumstances;

• Object to particular categories of data processing;

• Request the erasure of personal information where legally applicable;

• Request data portability where mandated by law.

All received requests will be thoroughly assessed and handled in strict accordance with applicable legal requirements.

9. Cookies

The website utilizes cookies and similar technologies for necessary operational purposes. Where legally required, non-essential cookies are deployed only after explicit consent has been granted by the visitor through the website cookie banner. Further detailed technical information is available within our official Cookie Policy.

10. Policy Updates

This Privacy Policy may be updated from time to time to accurately reflect legal, operational, or administrative developments. The updated version becomes effective immediately from the date of its official publication on the website.

11. Contact Information
For questions or formal requests relating to this Privacy Policy or data security, please contact us directly:

Brand Name: Minimalmug

Company Legal Entity: GIDON BING CERAMICS LIMITED

Official Website: www.minimalmug.com

Customer Support Email: ceramic@minimalmug.com

Contact Telephone: +64 9 360 1502

Registered Office Address: Level 1, 1 Jervois Road, Ponsonby, Auckland 1011, New Zealand

Warehouse & Fulfilment Address: Level 1, 1 Jervois Road, Ponsonby, Auckland 1011, New Zealand