Shipping Policy
This Shipping Policy explains the conditions, timelines, and operational procedures established by Minimalmug for the transport and delivery of our products.
1. Shipping Destinations
Minimalmug provides dedicated delivery services to customers located within selected European countries and regions. Delivery availability is continuously updated based on international transit routes, local operational conditions, and destination restrictions applicable at the exact time an order is placed.
2. Order Processing
Orders are processed within 1 to 3 business days following successful payment authorisation and order confirmation. Business days exclude weekends and official public holidays observed in New Zealand. During periods of exceptionally high seasonal order volumes, processing windows may be extended to allow for rigorous product inspection and secure packaging.
3. Shipping Methods and Carriers
To ensure maximum transit safety and efficiency, Minimalmug collaborates with leading global logistics providers. We utilise expedited priority delivery services operated by DHL, FedEx, and UPS as appropriate for the destination and operational efficiency. Final carrier selection is carefully determined based on the destination country and active transit conditions.
4. Estimated Delivery Times
Following dispatch from our facility, the estimated delivery period for European destinations is 5 to 8 business days. Final delivery timeframes may vary due to mandatory customs clearance procedures, destination-specific structural requirements, extreme weather events, or local postal delivery conditions beyond the direct operational control of the carrier or Minimalmug. These estimated delivery periods are accurately projected based on verified carrier performance data to give our customers clear, realistic expectations.
5. Tracking Notifications
Comprehensive tracking notifications are automatically transmitted to the email address provided during checkout upon the occurrence of major logistics events. These real-time updates include information relating to:
- Order dispatch from our warehouse;
- Arrival at international transit and regional logistics facilities;
- Local delivery activities within the destination country;
- Final delivery completion.
Customers are requested to ensure that the email address provided during checkout is completely accurate and active to receive these essential shipping notifications.
6. Delayed Deliveries and Investigations
Where a shipment significantly exceeds the standard delivery window, Minimalmug will immediately initiate an official investigation with the relevant carrier to determine the precise status and location of the package. Following completion of the carrier’s assessment and a review of the transit documentation, a definitive resolution will be provided to ensure full customer protection, including a complimentary replacement order or a full refund.
7. Risk During Transport
For customers located within the European Economic Area (EEA) and the United Kingdom, the risk of loss of or damage to goods remains entirely with Minimalmug until the goods are physically received by the customer, or by a designated third party identified by the customer to take possession of the items. Nothing within this Shipping Policy limits, restricts, or excludes statutory rights available under applicable consumer protection legislation.
8. Delivery Address Requirements
Customers bear sole responsibility for ensuring that all delivery details submitted during the checkout process are fully complete and accurate. Where the provided delivery information is incomplete or inaccurate, additional processing delays may occur while formal clarification is obtained by our customer support team to prevent misdelivery.
9. Dispatch Location
All items are inspected, securely packed, and officially dispatched directly from our operational business address:
- Minimalmug Warehouse
- Level 1, 1 Jervois Road
- Ponsonby, Auckland 1011
- New Zealand
10. Contact Information
For questions regarding this Shipping Policy or tracking your shipment, please contact us directly:
Brand Name: Minimalmug
Company Legal Entity: GIDON BING CERAMICS LIMITED
Official Website: www.minimalmug.com
Customer Support Email: ceramic@minimalmug.com
Contact Telephone: +64 9 360 1502
Registered Office Address: Level 1, 1 Jervois Road, Ponsonby, Auckland 1011, New Zealand
Warehouse & Fulfilment Address: Level 1, 1 Jervois Road, Ponsonby, Auckland 1011, New Zealand