You can ask us questions !
Contact us for all your questions and opinions, or you can solve your problems in a shorter time with our contact offices.
Minimalmug welcomes all enquiries relating to our products, orders, and general website matters. Customers are encouraged to contact us using the official channels provided below. To assist our team in handling your enquiry efficiently, please include your relevant order reference number where applicable.
Get in Touch
Customer enquiries may be submitted via email at any time. To ensure seamless communication across different time zones, our dedicated support team monitors messages continuously. A definitive response will be provided within 24 hours of receipt of your enquiry.
Contact Information
Brand Name: Minimalmug
Legal Entity: GIDON BING CERAMICS LIMITED
Official Website: www.minimalmug.com
Customer Support Email: ceramic@minimalmug.com
Contact Telephone: +64 9 360 1502
Registered Office Address: Level 1, 1 Jervois Road, Ponsonby, Auckland 1011, New Zealand
Warehouse & Fulfilment Address: Level 1, 1 Jervois Road, Ponsonby, Auckland 1011, New Zealand
Business Hours and Time Zones
Customer correspondence is actively managed during regular business operations in New Zealand. Messages submitted outside standard operational hours, or during national weekends and public holidays, will be prioritised and reviewed on the next business day.
Official Written Correspondence
Where formal written communication, legal notices, or supporting documentation are required, correspondence must be submitted to the dedicated email address provided above or dispatched via post to our registered business address listed on this page.
Website Communications and Data Security
All communications submitted through our website contact forms or other digital communication channels are processed securely. In strict adherence to our Privacy Policy and international data protection regulations, your contact details and message contents are kept confidential and are used solely to resolve your specific enquiry.